Shipping policy

This policy is an extract from our Terms and Conditions of Sale and Website Use (Version 1.2, effective 28 September 2026) and covers dispatch, delivery and international orders. Clause numbers match the full Terms and Conditions, which apply in full and take precedence over this extract. Capitalised words have the meanings given in section 2 of the full Terms.

At a glance

• International orders: we deliver internationally. Unless duties and taxes are shown and collected at checkout, you are responsible for any import duties, taxes and customs charges levied in the destination country.

11. Delivery

11.1 Where we deliver. We deliver throughout the United Kingdom and to the international destinations listed at checkout. If we do not deliver to your country, you may not be able to complete your Order. Section 12 contains additional terms for international deliveries. We do not offer collection from our Studio.

11.2 Delivery options, charges and timescales. The available delivery options, their charges and estimated delivery timescales are shown at checkout before you confirm your Order and are summarised in our Shipping Policy. Delivery timescales are estimates from the date of dispatch and are not guaranteed. We use tracked, insured, signature-required delivery services for all pieces.

11.3 Dispatch times. Unless a different time is stated on the product page or at checkout, we aim to dispatch Collection Pieces within 5 to 7 days of your Order, Curated Pieces on the same or the next Business Day after your Order, and Custom Pieces within 2 Business Days of completion (section 10). Where an Order contains items with different dispatch times, we may dispatch them separately or together once all items are ready, and we will tell you which. If we expect to exceed a stated dispatch time for a Collection or Curated Piece, we will tell you and you may cancel your Order for a full refund at any time before dispatch.

11.4 When we will deliver. We will deliver the item as soon as reasonably possible after dispatch and, in any event, within 30 days of the Contract being formed, unless a different period has been agreed with you. For Custom Pieces, delivery follows completion in accordance with clause 10.12.

11.5 Signature and identification. Because our pieces are of high value, deliveries require a signature on receipt, and the courier may ask the recipient for proof of identity. We do not authorise couriers to leave parcels unattended, with neighbours or in "safe places". If you instruct the courier directly (for example, through the courier's app or website) to leave the parcel unattended, with a neighbour or at an alternative location, the parcel is delivered, and risk in the item passes to you, when it is left in accordance with your instruction.

11.6 Addresses we cannot deliver to. We do not deliver to PO boxes, parcel lockers, mail-forwarding services or freight-forwarding agents. If you use a forwarding service despite this clause, delivery to the forwarder is delivery to you, risk passes at that point, and we cannot assist with any loss, damage, delay or customs issue arising after that point.

11.7 Failed deliveries and redelivery. If nobody is available to accept delivery on the first attempt, the courier will leave instructions and make one further delivery attempt free of charge; where the courier offers it, you may instead collect the parcel from the courier's local depot or pickup point on production of proof of identity. If the second attempt also fails, or the parcel is not collected from the courier within the courier's time limit, the parcel will be returned to us and we will contact you to arrange redelivery, for which we will charge our standard delivery rate for that destination for each further attempt. If we are unable to contact you, or you do not respond within 14 days of our first attempt to contact you: (a) for a Collection or Curated Piece, we may treat the Contract as cancelled by you and will refund the Price and any standard delivery charge, less the costs we have incurred in the return and any redelivery attempts; and (b) for a Custom Piece, clause 10.7 applies and the piece will be held for you under clause 19.5.

11.8 Risk and ownership. The item is your responsibility (that is, risk in it passes to you) from the time it is delivered to the address you gave us, or to a person you have identified to receive it, or is collected by you from the courier. You own the item once we have received payment in full and the item has been delivered to you.

11.9 Please check your parcel on arrival. If the outer packaging is visibly damaged when the courier delivers it, please note this with the courier or refuse the delivery, and photograph the packaging before opening it. Please inspect your piece as soon as you receive it and tell us as soon as reasonably possible, ideally within 48 hours, if it appears to have been damaged in transit or is not what you ordered. Telling us promptly helps us to resolve the matter with the courier quickly; it does not affect your statutory rights.

11.10 Delays. If delivery is delayed by an event outside our control, section 23 applies. If we fail to deliver within the period stated in clause 11.4 and either delivery within that period was essential (taking into account all the relevant circumstances) or you told us before the Contract was formed that delivery within that period was essential, you may treat the Contract as at an end and we will refund you in full. Otherwise, you may set us a new, reasonable deadline for delivery; if we fail to meet it, you may treat the Contract as at an end and we will refund you in full.

11.11 Parcels shown as delivered but not received. If the tracking shows that your parcel has been delivered but you have not received it, please tell us within 7 days of the recorded delivery date. We will investigate with the courier, which may take up to 14 days, and we may ask you to complete and sign a declaration of non-receipt to support a claim against the courier. Once our investigation is complete we will replace the item or refund you, unless the evidence shows that the parcel was delivered in accordance with these Terms or with instructions you gave the courier.

12. International orders

12.1 Countries we deliver to. We deliver to the countries listed at checkout. We may add or remove countries at any time and may decline to deliver to any address where we consider that the delivery, customs or fraud risk is unacceptable.

12.2 Currency and payment. Clause 7.3 applies to prices, currency conversion and payment for international Orders.

12.3 Import duties, taxes and customs charges. Orders delivered outside the United Kingdom may be subject to import duties, taxes (including VAT or sales tax), customs clearance fees and courier handling charges levied in the destination country. Where our checkout calculates and collects these charges from you at the time of your Order, your parcel will be delivered "duties and taxes paid" and no further charges should be payable on delivery. Where these charges are not shown and collected at checkout, they are not included in the Price or the delivery charge: you (or the recipient) are responsible for paying them to the courier or the relevant authority before or on delivery, and you are the importer of record. We have no control over these charges and cannot predict their amount; please contact your local customs authority for information before ordering.

12.4 Refusal to pay duties or to accept delivery. If you or the recipient refuse to pay duties, taxes or charges that are properly payable, or refuse delivery, the parcel will be returned to us or abandoned by the courier. For a Collection or Curated Piece, we will treat a returned parcel as a cancellation by you under section 13 and refund the Price and any standard delivery charge, less the return shipping costs and any duties, taxes, storage or handling charges we incur as a result of the refusal. For a Custom Piece, clause 10.7 applies. If a parcel is abandoned, destroyed or seized because charges were not paid, we will not be able to refund you.

12.5 Customs delays and inspections. International parcels may be delayed or opened for inspection by customs authorities. Such delays are outside our control and estimated delivery timescales exclude time spent in customs.

12.6 Import restrictions. It is your responsibility to check that the item you order can lawfully be imported into the destination country, including any restrictions on leather goods or on particular materials, and to comply with any local requirements. We will not be responsible if an item is delayed, refused, seized or destroyed because it cannot lawfully be imported.

12.7 Returning an item from outside the UK. Your rights under sections 13 and 17 apply to international Orders. If you return an item from outside the UK: (a) please request a returns reference in accordance with section 15 so that we can provide the customs paperwork needed to have the parcel treated as returned goods; (b) you are responsible for the cost and risk of the return shipment and for any export or import charges arising from it, except where the item is faulty, in which case clause 17.4 applies; (c) please mark the customs declaration as "Returned goods - British origin" and include the returns reference, as we may otherwise be charged import duty and VAT on the return, which we will deduct from your refund or seek to recover from you; and (d) import duties, taxes and charges you paid on the original delivery are not refundable by us. You may be able to reclaim them from your local customs authority, and we will provide the documentation reasonably required to support your claim.

12.8 Your local law. Section 26 sets out the law that applies to these Terms. If you are a Consumer resident outside the United Kingdom, you may also have the benefit of mandatory consumer protection rules in the country where you live, and nothing in these Terms limits those rights.